Deposit & Cancellation Policy
We have a strictly enforced 24-hour cancellation policy. To maximize our ability to serve our clients, we require a minimum of 24 hours’ notice for appointment cancellation, otherwise, 50% of your appointment fee, plus applicable taxes will apply.
We collect a deposit in several circumstances at the time of appointment booking. The deposit will be applied to the cost of your appointment on the day it is rendered. If you cancel your appointment with more than 24 hours’ notice, we can refund your deposit, or apply it to your account as a credit for future appointments or purchases.
If you cancel your appointment with less than 24 hours’ notice, we will keep your deposit or charge a cancellation fee equal to 50% of the value of the missed service, plus appropriate taxes.
A deposit equal to 50% of the service(s) plus appropriate taxes will be collected at the time of appointment booking in the following circumstances:
50% DEPOSIT REQUIRED
NEW CLIENTS booking any service(s) equal to or greater than $50 in pre-tax value
EXISTING CLIENTS with prior last-minute cancellations (less than 24 hours’ notice)
ALL CLIENTS booking services longer than 2 hours
ALL CLIENTS booking services for 2 or more clients
In the circumstances above, we will take a credit card number at the time of booking and charge a deposit equal to 50% of the service(s), plus appropriate taxes.
THANK YOU FOR YOUR COOPERATION
We have a long waiting list for many of our service appointments and our staff and practitioners depend on their scheduled appointments. When last-minute cancellations occur, our inability to fill the resulting openings negatively impacts staff, practitioners and other clients.
For product returns, we accept unopened and unused products within 14 days for exchange or account credit only.
No refunds. All services are non-refundable.